AI support platform · GDPR · EU
Support on autopilot.
ComLayer adds an AI layer over your customer support: widget, Help Centre, inbox — and an agent that answers from your knowledge. With a source, or not at all.
- No credit card
- Live in minutes
- Cancel monthly
Support
Online — replies immediately
- From Hamburg
- GDPR-compliant
- Hosting in the EU
- No training on your data
Platform
Four building blocks. One layer.
Widget, agent, Help Centre and inbox share the same knowledge and the same interface. Nothing has to be maintained twice.
01
Answers from your knowledge. Not from the internet.
The AI agent reads your help articles, documents and website — and answers customer questions from those alone. Every answer names its source.
- Knowledge from the Help Centre, PDFs and a website crawl
- Every answer with a source citation
- Tone and language configurable per workspace
Answered in 2.1 s
02
One inbox. The draft is already there.
Chat and email come together in one thread. For open questions, ComLayer prepares a draft reply with sources — your team reads it, adjusts it, sends it.
- All channels in one view
- AI drafts to review instead of sending blind
- Internal notes and assignments
Voucher code is not recognised
Do you ship to Austria?
Can I pause my subscription?
03
Your knowledge — for customers and AI alike.
A public Help Centre on your own domain. The same articles your customers read are the agent’s knowledge base. Maintained once, used twice.
- Your own domain, for example help.yourshop.com
- Editor with images, videos and formatting
- Search and categories included
Invoices & payments
Account
Contracts & cancellation
Account
Shipping to Austria & Switzerland
Shipping
04
Two lines of HTML. Nothing more.
Add the snippet before </body> — the widget loads asynchronously and does not slow your site down. You change colours, logo and texts in the dashboard, without deploying again.
- No developer project, no maintenance
- Your own branding and your own greeting
- Domain allowlist against use by others
<!-- insert before </body> -->
<script
src="https://comlayer.app/widget.js"
data-key="cl_pk_8f27c1" async></script>Also on board
Three modules that would otherwise be three subscriptions
Feedback & roadmap
Collect requests, let people vote on them, prioritise transparently — straight from the widget.
Dark mode for the widget
Planned
CSV export for conversations
In progress
Slack notifications
Idea
Status pages
Communicate incidents and maintenance proactively, before the first tickets arrive.
Demo bookings
Prospects book appointments right in the conversation — including a calendar invitation.
Product demo · 30 min
with screen sharing, booked straight from the widget
Daily work
The inbox that has already done the groundwork
Every conversation with context, every draft with a source. Your team reviews and sends — instead of starting from scratch every time.
Where do I find my last invoice?
Do you ship to Austria?
Perfect, that helped — thank you!
Can I pause my subscription?
Voucher code is not recognised
Can I get the invoice as a PDF?
Lena Vogt
Chat · yourshop.com
Hello Lena, you'll find your invoices under Account → Payments. Every invoice can be downloaded there as a PDF — including the one from 30 June.
Reliability
AI that invents nothing
The agent only answers when your knowledge covers the answer — and backs it up with the source. If the knowledge is not enough, it does not guess; it hands over to a human. That is exactly the moment you see on the right.
- Answers only with a source citation from your knowledge
- Handover to your team when there is doubt
- Notification to the people responsible
- Every conversation traceable in the inbox
How it works
From zero to answer in three steps
Step 1
Embed
Add the widget snippet or connect your Help Centre domain. No developer project.
Step 2
Add your knowledge
Write articles, upload PDFs or have your website crawled — ComLayer indexes it all.
Step 3
Review & hand over
The AI answers routine questions with a source. Everything else reaches your team as a draft.
Use cases
Built for teams that take support seriously
SaaS & apps
“How do I set this up?” — the agent answers from your documentation and takes work off onboarding. Feature requests land on the roadmap, already sorted.
Online shops
Order status, returns, invoices: the AI answers the same recurring questions straight away — your team takes on complaints and special cases.
Platforms & services
Questions about accounts, billing and usage go through a well-kept Help Centre. During incidents, the status page informs people before tickets arise.
Most teams are live in under 15 minutes: add the widget snippet, put in a few help articles or documents — done. The AI uses that knowledge straight away.
Start for free · No credit card
Set up this evening.
Answering by tomorrow morning.
Embed the widget, add your knowledge, done — ComLayer takes over, even when nobody is at the computer.