About us
ComLayer, the support tool
- CITO GmbH founded
- 2015CITO GmbH founded
- ComLayer as a product of its own
- 2026ComLayer as a product of its own
- People on the team
- 10People on the team
- One location
- HamburgOne location
Where ComLayer comes from
ComLayer was not a product idea first, it was an internal platform for our own customer communication. Every feature started as a requirement we had ourselves; what nobody needed was never built.
2015
CITO GmbH
Founded in Hamburg.
until 2026
Internal platform
Inbox, Help Centre, widget and an agent, built for our own support.
since 2026
ComLayer
The internal platform becomes a product of its own.
What matters to us
An answer with a source, or not at all.
If the agent finds nothing, it says so and hands over to a human. A tool that invents plausible-sounding information costs more trust than a slower answer costs.
How the AI agent worksThe list of service providers is public.
Nine services see data, four of them in the USA. All nine are listed publicly with their purpose and region on the security page. Keeping quiet about them would have been easier.
All service providers and regions
What we build
One layer above your customer support, made of six parts that use the same knowledge.
- AI agentAnswers from your knowledge and names the source.
- InboxAll channels in one place, drafts are ready.
- Help CentreYour own domain, the same knowledge as the agent.
- WidgetTwo lines of HTML, your own branding.
- Feedback and roadmapCollect requests and prioritise them visibly.
- Status pagesReport incidents before anyone asks.
Write to us
One address, and behind it the team that builds the product.
info@comlayer.appWe usually reply within one working day.
ComLayer is a product of CITO GmbH, Hamburg. Company, representation, register entry and VAT identification number are set out in full in the Legal notice.